DX1 Team’s “Let’s Just Get Started”
“We’re an organization that identifies issues in business operations and system management, and uses data and digital technology to create better solutions.”
That was the response when asked to describe Team DX1 in a single sentence. When asked what they do when there are no problems, they laughed. “There’s never been a time when there weren’t any problems.” The project the team has put the most effort into is Club Minish. Team Leader Jo Yun-ho said, “An outside contractor tried twice but failed, so after the team was formed, we rebuilt the structure from scratch.”
They completed the project in three to four months, and currently, Assistant Manager Choi Dong-ho is in charge of operations, working to enhance the VIP and Minish Ambassador features. Team Leader Jo is also working to consolidate scattered data on medical treatment, billing, and appointments into a “data lake,” and non-text data into a “content lake.” “There were even days when I’d spend the whole night mulling over what was discussed in the afternoon meeting, write the code, and deploy it at 3 a.m. (laughs).”
Associates Kang Tae-hyun and Kim Do-hyun are developing the Minish Dental Hospital pre-visit questionnaire and the Isari Dental Clinic kiosk, while Associate Park Jae-hyun is developing CRM2. They know all too well that a comment like “It just needs a little tweak” rarely ends with just a “little,” and that the answer to “Why is this happening?” usually emerges only after sifting through countless logs.
Assistant Manager Kim Su-hyun, the team’s sole data analyst, compiles various data points from the Minish ecosystem—including ▲revenue and ▲operations—into dashboards. “The IT industry and the healthcare sector are different. Healthcare is heavily regulated. Our mission is to find ways to maximize performance while staying within those boundaries.”
The force that sustains this intensity is “trust.” This team, made up entirely of people born in the ’90s, respects each other’s autonomy but is always ready to lend a hand when someone hits a roadblock. When asked, “So, is this possible?” the answer is always similar.
“Let’s just give it a try. Nothing is too difficult. We’re creating something out of nothing.”
